Dhaka Office
12/A, Banani, Dhaka-1213, available 10am to 8pm
ACE65 Support: Official assistance and quick contact
If ACE65 Support is needed, you will find straightforward answers here; users from Dhaka to nationwide can easily get help with bKash, Nagad, and Rocket.
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ACE65 contact information at a glance
No need to waste time finding the wrong address; the office address, support hours, and usable contact information are all together on the cards below
Phone support
Get quick support by call or message; responses usually within 15 minutes for urgent questions.
Email address
Describe the issue in detail and send a screenshot for faster resolution.
Live support
For quick questions, use fast chat; this is the easy path for accounts, login, and payments.
Five easy steps to get ACE65 Support.
Many think contacting means a complicated form; that's not needed at ACE65—reach the right team in 5 steps.
1. Open app
ACE65 App opens; you will find the help section in the menu.
2. Verify your account
Responses are faster on accounts that are logged in.
3. Describe the issue
Describe briefly; screenshots help the team understand.
4. Wait for a response
General questions get quick responses, especially outside peak hours.
5. Apply the solution
Follow the instructions and then return to the app.
What to write to customer support.
A good message means quick resolution; many users in Dhaka after bKash or Nagad payments get help this way.
- State if you are logged in.
- Tell at what step the payment got stuck.
- If you have a reference number, please provide
- Device name and Android version.
With these four details, the support team can quickly identify the issue; it helps with Rocket transactions, notification delays, and password resets.
mailing address and office notes.
If you want to send letters or official documents, use the Dhaka office address; this is kept only as a mailing reference, so contacting in advance is helpful.
Main mailing address
ACE65, 12/A Banani, Dhaka-1213, Bangladesh
Office hours
Sunday to Thursday, 10am to 8pm
Please let us know in
If you want to meet in person, please message first to reduce wait.
What issues are covered in the Help Center
Help Center not only answers questions but also has small, practical guides for login, payment, and app setup.
ACE65 login issue
If the password is incorrect, get a reset link; often works within 2 minutes.
bKash, Nagad, Rocket
If a local payment has an incorrect reference or delay, support will look into it quickly.
Account security
Verification may be required on a new device.
ACE65 App setup
If APK is not installed, enable unknown sources in Settings
Get ACE65 App to start quickly
After contacting, many return directly to the app; that is wise, since all notifications and messages are together
Download ACE65 App Get ACE65 APKFinally remember, ACE65 Support and ACE65 Contact are both ready for you; keep questions short, give clear information, and get direct solutions from Help Center